Frequently Asked Questions

Frequently Asked Questions
 

How soon can this be implemented for my company?
Uptimemail's Hosted Microsoft Exchange 2013 is easy to implement. After an assessment of your company's technology infrastructure, Uptimemail can have your company fully operational on Exchange 2013 in a day or two.
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Why is this the right solution for my company?
Uptimemail's Hosted Microsoft Exchange 2013 is the most advanced outsourced messaging and collaboration solution available. It has enterprise-class messaging with integrated collaboration features to allow your users to communicate and share information, and thus work efficiently anytime, anywhere.
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How can this solution save my company money?
Uptimemail's Hosted Microsoft Exchange 2013 can save you up to 1/2 the cost of installing, upgrading and supporting an in-house system. This savings is realized by simply paying a "per month per user" fee.
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What if my company grows larger?
The architecture of Uptimemail's Hosted Microsoft Exchange 2013 makes it scalable from five users to millions of users. We simply add hardware to handle the increased number of users and message volume-without interrupting your service, and at a predictable price per user per month.
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Is training for UptimeMail MS Exchange 2013 available?
Training end users is available for an additional charge. Please contact us for more details.
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I don't use MS Outlook. Can your staff support me?
Yes, we can.. Our staff is familiar with all versions of Outlook. If we run into any difficulty we will get Microsoft to solve the issue for us.
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How much experience does your technical staff have?
Our staff has an average of 10 years experience each with a large portion of it in messaging. Our employees have worked in numerous large corporations and have a variety of technical experience.
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What do you do to protect my email privacy?
Uptimemail's Privacy Policy states that we will never sell or give your name and email address to another party unless required to do so by law. Occasionally to troubleshoot an issue we will need to access your email box, will never enter your mailbox without your direct permission.
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Is this solution reliable and secure?
Uptimemail uses best-of-breed technology across its Hosted Microsoft Exchange 2013 architecture for maximum reliability and security. Security in the architecture comes from domain controllers authenticating users, Secure Sockets Layer (SSL) encryption, and double-layered firewalls to stop intrusion. Uptimemail increases its reliability and security by configuring our Microsoft Exchange 2013 infrastructure as recommended by Microsoft to include server clustering. Server clustering enhances failover capabilities and decreases potential downtime. Uptimemail also performs 24x7 operational monitoring. We also employ intrusion detection software to watch for attempted breaches to our systems.
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What about viruses?
We are using the award winning antivirus that utilizes various virus scan engines on every piece of mail. We update our patterns hourly so you can be sure you are protected. For additional protection you may choose to deploy a local desktop virus scan as a complement. Several free engines are available on the internet.
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